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173 Dewsbury Rd, Leeds LS11 5EG, UK – 0345 734 5345
Always a pleasure - good disabled access
Hunslet District Centre, Church St, Hunslet, Leeds LS10 2AP, UK – 0345 300 0000
Always polite annd do their best to help sort problems
40 Wakefield Rd, Leeds LS98 1FD, UK – 0345 610 0100
Been a loyal customer for around 17 years. Generally speaking they're very good with day to day stuff - the call centre staff are universally excellent. However their lending policy and procedures can be very odd. They've relatively recently made getting an overdraft or loan ridiculously complicated and drawn out - 45 mins examining your finances line by line. Given they have the details of all my regular transactions, they know what I earn it should be a simple, almost automated process to gain a small overdraft for a short period. I seem to remember it being much easier. Despite the warmth of the call centre team, as a bank they're incredibly rigid and when you really need them they don't come through. I'm considering changing banks as a result.
Exemplary, after 10 years with FD and a lifetime full of assorted banking experiences, I can't recommend First Direct more. They epitomise how a bank should run. The perfect choice.
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